Last updated 17 October 2026
Terms of Service
These are the rules for using Clovie. By creating an account or using Clovie, you agree to them.
Who we are
Clovie is provided by Nerova AI Inc., a Delaware company (“we”, “us”). You are the business or person using Clovie (“you”). Questions: [email protected].
What Clovie does
Clovie helps small businesses run their diary. It keeps your calendar, takes bookings through WhatsApp, sends reminders, and has an AI assistant that can act on your calendar when you ask.
Your account
- Give us correct details and keep your sign-in safe.
- You are responsible for what happens under your account, including what your staff do.
- You must be old enough to enter a contract where you live, or be acting for a business that is.
Plans and prices
Clovie has paid plans only, billed monthly. There is no free tier.
| Plan | Bookings per month | Price (ZAR) | Price (USD) |
|---|---|---|---|
| Starter | 50 | R200 | $12.50 |
| Growth | 100 | R400 | $25 |
| Pro | 200 | R800 | $50 |
- Every booking made counts towards your limit. This includes bookings that are later cancelled or become no-shows.
- Extra bookings above your plan cost R4 each ($0.25 each in USD). They are billed at the end of the month.
- Payments are handled by Stripe.
Cancelling and refunds
- You can cancel at any time.
- Cancelling takes effect at the end of your current billing period. You keep access until then.
- We do not refund partial months, unless the law says we must.
Acceptable use
When you use Clovie with WhatsApp, you must:
- not send spam or messages people did not ask for
- follow Meta’s WhatsApp Business policies
- make sure your clients have agreed to be messaged. This is your responsibility.
- not use Clovie for anything illegal, harmful or misleading
If you break these rules, we may suspend or close your account.
Your clients’ information
You decide what client information goes into Clovie. You are responsible for having the right to use it. We handle it on your behalf, as explained in our Privacy Policy.
The AI assistant
Clovie’s AI can make mistakes. You can set Clovie to ask for your approval before it changes a booking. Please check important changes.
Service “as is”
We work hard to keep Clovie running, but we provide it “as is”, without promises that it will always be available or error-free. Services we rely on, such as WhatsApp, can also have outages that we do not control.
Limit of our liability
We do not guarantee that every booking, message or reminder will be made, delivered or attended. We do not guarantee that Clovie will be uninterrupted or error-free. That is why we charge per booking, not for an outcome. Clovie is provided “as is” and as available.
To the extent the law allows, our total liability to you for any claim about Clovie is limited to the fees you paid us in the one month before the claim, at most. We are not liable for lost profits, lost bookings or indirect losses. Nothing here limits rights you have under law that cannot be limited.
Governing law
For customers in South Africa, the laws of South Africa apply.
Changes to these terms
If we change these terms, we will tell you by email before the change takes effect. If you keep using Clovie after that, you accept the new terms.
Contact
Nerova AI Inc.
[email protected]